Lean Six Sigma is an altered form of Six Sigma Training, but also a process all its own in many capacities. Knowing the vital differences that come with Lean can prove to add more to your quality improvement projects than you might have thought possible. There are basic fundamentals of Six Sigma that will not be absent in the Lean process, but there are also a few additions to the process that make it what it is.
There are eight elements of waste that Lean Six Sigma focuses on. It has been proven that once these areas are removed from a company, their quality has improved. The following is a list of what the Lean process considers to be waste and examples to each area.
-Wasted Human Talent: Anyone that is without a specific job function or who’s work may be slowing the process down.
-Defects: This can be products or processes that are not right. These obviously need solutions to fix them before they can be eliminated.
-Inventory: Too much product waiting to be worked. This can also refer to too many patients in a doctors waiting room, for example.
-Overproduction: You never want to have to much of something before it is needed. This can get in the way of a well-organized operation.
-Wasted Time: The amount of time that is spent waiting for a product. Any down time should be spent on needed areas of various activities or process. For example, you should never have five employees just standing around waiting for a supply truck to arrive, instead find other areas that they can be useful while they wait.
-Motion: Simply put, too much unnecessary movement by people. For example, a clinic that sends patients to triage when they have booked appointments is wasted movement because they can go straight to the exam room.
-Transportation: Any form of ineffective transportation that is used to move people or a product. If it is not necessary then it is wasteful and not needed.
-Process Waste: Anything that needs to be done within the company, but does not add any value to the process, product or service. For example, a manager may be required to fill out paperwork each night, but it has nothing to do with improving the product or customer service.
Understanding these areas of waste will assist you company with enhancing the quality of the projects you produce.
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One must decide based on education, experience and job description in order to answer the question, What does it take to be a litigation support professional? A question of which there are many answers to, mostly however because it is a position which offers a great deal of opportunity and experience for both entry level and seasoned professionals.
Becoming a professional in this area is a good choice for anyone regardless of education or experience as long as one holds at least a High School Diploma or GED. While a degree is not required, many hold degrees in other areas who work in the area of law. Since laws are ever changing however, sometimes the less one knows before learning something new the better as one generally retains information better if they can focus on that one area of learning without associating it with past jobs or skills.
While there are a number of opportunities to complete certification as a litigation support professional. This is one area in which one must be extremely cautious. As, if you are looking to become a Certified Legal Assistant, then one need assure that the coursework or school of their choice, be it online or off, is accredited through the proper channels. Otherwise one may study for some time only to find that they can not realize their dreams in this area. To this end, there are number of professional legal organizations which offer testing and certification. Check with local attorneys, legal organizations, the local phone book or online to find the one best suited to your goals.
So, while most people go through several years of training if not a four year university to work in such a position it is not a requirement. Regardless of education however, to obtain certification in the legal field, one must pass an exam. Such exams require individuals to have one of the following, at least a two year if not a four year degree, training in the legal field through a law firm or associated organization and those with high school diplomas plus several years experience.
When becoming a Certified Legal Assistant, be aware that training in this area is ongoing for the life of the career. This is because although one has been through initial training, one must continue to obtain credits from official legal organizations through conferences, continuing educational programs, seminars and the like in order to keep up with changing law. In addition, at various points in time, individuals may also be required to complete additional testing in addition to the regular training required to maintain certification.
Legal Assistants, whether certified or otherwise, generally oversee cases not only to assure court and mediation services are being followed with both integrity and truth but also to keep clients informed in the process. However, this is not a job for just anyone. In order to be a great at this job, one must be honest, open and truthful at all times and follow the letter of the law precisely. Otherwise, one jeopardizes not only the outcome of the case, but also their career and the reputation of the company or firm with which one is associated.
Yet another aspect of the job is to protect clients by keeping them up to date and aware with regards to the progress of their trial or case. Both tracking progress and the research of evidence provided by counsel on the other side of the issue plays a huge part when it comes to knowledge so any good Legal Assistant will take notes both preceding, during and after a trial as the information can prove quite useful in serving their clients whether in the law office or the courtroom.
For those with an interest in the legal field, this can be an excellent opportunity to start a new career. One however must be sure to know the requirements necessary to meet their goals. As, while most simply want to work in a support role, others may want to continue towards the goal of becoming a lawyer. It is for this reason, that this opportunity is good for many people either with or without a past degree or training in law as sometimes when learning something as complicated as past, present and future laws it can also be good to have a fresh start.
To this end, the answer to the question, What Does It Take To Be A Litigation Support Professional? The answer is, that it takes a great deal of training, open honest truthful communication, ongoing study and an extreme amount of patience. In addition, to work in this position, one must be able to oversee clients from the onset of their case through trial if necessary and sometimes beyond. Also, remember, if one wishes to become certified then additional classroom training and testing are required throughout the life of the position to achieve and maintain such a goal. Above all else, it takes a great deal of diplomacy when working both with clients and attorneys on the other side. However, with the right attitude, the right training and excellent skills, becoming a professional in the field of litigation can take one as far as one wants to go while working in this area of law.
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It is very difficult when you suddenly find yourself unemployed. Most recently unemployed individuals quickly try to find a new job without thoroughly thinking out a plan for how to find this job. This can end up leading to some mistakes which may prevent them from finding work. The good news is with some planning, and some guidance, these mistakes can be avoided.
Diving in without planning ahead. Too many people just get desperate and start frantically searching for a new job. However, they don’t realize that they might have better luck if they slow down and formulate a plan. Find the tools that you need, utilize resources that you have available, and do whatever it takes to get the job done. Use resumes, cover letters, business cards, networking, references, and even skills classes and job fairs to your advantage. Make them a part of your plan and your chances for success will increase dramatically.
Another common mistake when it comes to finding a new job is limiting yourself to looking for jobs online. The internet can be a great resource when it comes to finding a new job, but it is not the only resource, and if you limit yourself to looking for jobs online you are going to miss out on job opportunities. You will need to look at newspapers, go out and talk to people in different companies, mail out hard copies of your resume, anything it takes to find the job for you.
One-by-one searching. Too many people assume that they get a nibble and they should pull the rest of their lines. They will pursue one opportunity by itself without keeping other options on their plate just because they see hope. When you get so discouraged, it’s easy to forget that the light doesn’t always keep shining, and you need to keep your options open. However, you should know that the more options you have, the better your chances of success will be.
If you don’t make a plan, limit yourself to looking for jobs only on the internet, or stop your searching because you think you may have a chance for one specific job opportunity, you are seriously hurting your chances for finding a job, no matter what your resume says or how qualified you may be. More companies are laying off good, qualified people all of the time, and there are not many new job opportunities available, so you need to give yourself every advantage you can when you are looking for a job during these tough economic times.
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If you are looking to improve the quality of the products your business produces, no matter what the products may be, then Six Sigma can help. Six Sigma is a set of processes and tools that you can use within your business to help eliminate defects within your processes, and improve quality, which should help increase your profits. But in order to properly implement Six Sigma within your business you need to have extensive training so you understand how to properly implement the process and use the tools. If you think Six Sigma could be beneficial to your business, here is a quick overview to provide a better understanding.
The first step of the Six Sigma Process is to have support and understanding of the top-level management and leaders of the organization. Without this understanding and support, the company will not achieve its goals in the end. Gaining this support is going to require some extra funds for consultants in many cases, because someone will need to work with management to get them on board before Six Sigma projects can begin.
The next step in successful Six Sigma Projects is to involve the employees. Not only will they be more receptive to the changes if they’re involved, but they won’t feel like they are being overtaken by outsiders or discounted because their opinions don’t matter.
After you have the approval and involvement of the upper level management and the employees of the organization, it is time to embark on the actual Six Sigma Process. This begins with collecting data. The number of defects per unit (i.e. 2 customer complaints for every 20 transactions) needs to be documented, as does the process itself, from both a customer and employee perspective. Everything must be quantified before moving on to step four. Step four is the analysis stage of Six Sigma Projects. Analyzing the data you have collected will help to establish potential solutions to your problems.
Once you have crunched all of your numbers, and determined what the underlying problems are, you can work on finding a solution to your problems. This is where the knowledge of your business plays an important role. A Six Sigma project requires an extensive knowledge of the Six Sigma process and your business to be successful. After you have come up with a solution, and implemented that solution, Six Sigma can help you measure the impact that your changes have had on your processes, which can confirm that you made the right decision, or possibly expose another problem in your process. Six Sigma is a very detailed and thorough process which may be complicated and take some time to implement properly, but in the end it will be worth it for your business.
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If you mention that your business is considering using Six Sigma, there will probably be some people that will tell you that you are making the wrong decision. Some of these people will have never actually gone for Six Sigma training, or worked on a Six Sigma project. Others will say this based on the fact that they worked on a Six Sigma project that didn’t provide the desired results, but is that the fault of the process, or the training and experience of the people running the project? If you have doubts about whether or not Six Sigma is right for your business, you should seek out other businesses who have used Six Sigma to improve quality and reduce defects.
Most companies that claim Six Sigma is a waste of time have either never implemented Six Sigma, or implemented it poorly which led to poor results. When you are going to bring Six Sigma into your business you need to ensure that your employees receive the necessary training, so they fully understand the Six Sigma methodology, processes and tools. If you lack Six Sigma experience in your company it is also advised that you bring in some individuals with experience, either as consultants or as full time employees, to help oversee the project. Another argument against Six Sigma is that numbers and formulas cannot help you improve quality, and eliminate defects in your business. The people making this argument do not understand how these processes help you identify your problems, and evaluate your solutions, and it is a combination of the Six Sigma process, and knowledge of the business, that makes for a successful Six Sigma project.
It does not matter what your peers, friends or employees say, the point of every business is to provide a product or service to a customer, which will satisfy their needs. Your customers are certainly not going to complain about the fact that you are implementing a process to improve the quality of the products or services you are providing to them by eliminating the defects in the process. If you explain to your customers that you are looking to increase their satisfaction, by providing a better product or service, then they would be all for it.
Many individuals who are against Six Sigma do not have a real understanding of the methodology, and how it is integrated into your business. Others have been on unsuccessful Six Sigma efforts that most likely suffered from inadequate training or inexperienced project leaders. If these people had the proper training from Six Sigma experts they would have a much better understanding of how the methodologies can greatly benefit your company.
Don’t be deterred from using such a useful and versatile process just because a few people are trying to convince some others that it is a herd mentality, a buzz word, an ineffective tool, or anything else when it truly is a great process improvement methodology to work with. Only the people within an organization can determine if Six Sigma is right for their needs, but everyone should at least give it one chance, because the use of quantified data can add a fresh perspective to almost any business.
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